OpenTouch企业云

Organizations want employees to work from everyw在这里, offer an excellent customer experience to digital buyers but often need additional internal resources and budget to evolve to digital age communications.

Accelerate your digital transformation with digital age communications as a service. Employees benefit from Alcatel-Lucent Enterprise’s communication experience in a per user per month offer. IT can easily automate operations and adapt costs to business while benefitting from an outstanding service level.

Highlights

Connect front-line workers and work-from-home employees for excellent business continuity with no compromise on security
永远不要丢失重要的电话. All employees benefit from advanced and easy-to-use call management
从应用程序，手机或坚固的手机
Offer an excellent customer experience with fast and reliable customer response as if at the office
自动化操作 with no compromise on security and service level

Features

准确、轻松地管理所有电话 to offer excellent business response to all inquiries from device of choice with the support of ALE Premium DeskPhone, DECT and WLAN handsets and OmniPCX Enterprise call management experience including hunting groups, 电话监督
与您的生态系统集成 比如医疗报警系统, 单独工人保护和地理定位系统, Property Management Systems and integration with Microsoft Teams, Google工作空间(*)
欢迎您的客户并设置您的联络中心 with OmniPCX Enterprise contact center and customer welcome enabled for remote agents and work-from-home employees
轻松管理各种呼叫 具有多租户可视化自动助理, 显示屏, click-to-call and collaboration from within CRM apps(*), 向来宾开放视觉协作(*)
调整你的订阅模式和报价 在订阅上具有充分的灵活性, 软件维护和包含的更新, 选择SIP流量提供商
访问直观的web门户 with role-based administration using web portal and premium DeskPhone settings from a portal for employees
随时托管您的生态系统 具有云或本地托管灵活性, private cloud environment option and secure hybrid connectivity with on-site servers and analog/digital gateways
尽可能做出回应 with hot switching call management redundancy and across datacenters with local call management survivability

(*)使用彩虹

Benefits

安全解决方案

Work together without privacy disclosure and meet strict security requirements using dedicated software and datacenter resources for your business. Prevent privacy breach and denial of service attacks with secured-by-design solution certified by governmental agency.

增强客户体验

Offer excellent call continuity between all employees, including Teams and Workspace users. Put important calls through to the most relevant experts and automate routine interactions. Boost first call resolution by enabling agents to see contact details, to chat and share screen with colleagues to answer enquiries faster

自动化操作

Align costs to business at any time and free your IT teams from basic configuration tasks. Select the solution that best meets your needs with simplicity of cloud hosting or security and control with on-premise hosting. Minimize risks of downtime in case of software, server, datacenter or WAN fault.

Certifications

ISO27001-certified for secure video conferencing, group chat and communications on any device
Call management EAL2+ certification (renewal in 2021)

支持文档

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信息图表

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This infographic delivers key data points as to why enterprises should transform to OpenTouch企业云.

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